PeoplePerHour is one of the most popular freelance marketplaces, allowing professionals to offer their services and connect with clients worldwide. One of the most crucial aspects of freelancing is getting paid, and on PeoplePerHour, this process is streamlined through an invoice system.
This guide explores how freelancers can raise an invoice on PeoplePerHour, covering the process, best practices, and common issues to ensure smooth payments.
Understanding the Invoicing System on PeoplePerHour
PeoplePerHour has a structured payment system that ensures both freelancers and clients are protected. The platform operates on an Escrow system, meaning that clients must deposit funds before freelancers start working. This reduces the risk of non-payment.
Raising an invoice on PeoplePerHour is a straightforward process, but it must be done correctly to ensure timely payment.
When Can a Freelancer Raise an Invoice?
Freelancers can raise an invoice when:
- The work is completed as per the agreed terms.
- The client has approved the delivered work.
- A pre-agreed milestone has been reached (for larger projects).
Once the invoice is raised, the client has seven days to approve or dispute it. If no action is taken, the invoice is automatically approved after 7 days.
How to Raise an Invoice on PeoplePerHour
The process of raising an invoice on PeoplePerHour is simple but requires attention to detail.
Step 1: Navigate to the Workstream
- Log into your PeoplePerHour account.
- Go to the Workstream where you and your client have communicated.
- Ensure that all work has been completed and approved by the client before proceeding.
Step 2: Click on “Raise Invoice”
- At the bottom of the Workstream, you’ll see the “Raise Invoice” button.
- Click on it to generate an invoice for the work done.
Step 3: Enter Invoice Details
- Ensure the invoice amount matches the agreed payment.
- If the client has paid an upfront deposit, deduct it from the total amount.
- Include any additional charges or agreed-upon bonuses if applicable.
- Add a detailed description of the work completed to avoid disputes.
Step 4: Submit the Invoice
- Once all details are correct, click “Submit Invoice”.
- The client will be notified and will have seven days to approve or dispute the invoice.
- If no response is received, the invoice will be automatically approved.
Best Practices for Raising an Invoice on PeoplePerHour
To ensure quick payments and avoid disputes, freelancers should follow these best practices:
1. Keep Communication Transparent
- Discuss payment terms before starting the project.
- Confirm milestones and payment schedules with the client.
- Use the Workstream to document agreements and approvals.
2. Deliver Work Professionally
- Ensure that the work is completed as per client expectations.
- Submit files and deliverables through the Workstream to keep records.
- Request client confirmation before raising an invoice.
3. Be Clear About Pricing
- Always agree on the project cost before starting.
- If there are extra charges for revisions or additional work, discuss them beforehand.
- Avoid raising an invoice with unexpected charges unless previously discussed.
4. Keep Track of Deadlines
- Invoices raised too early or too late can lead to disputes.
- Ensure that all deliverables are submitted before invoicing.
5. Follow Up Professionally
- If the client does not approve the invoice, send a polite reminder.
- Maintain professional communication to resolve any disputes amicably.
Common Issues When Raising an Invoice and How to Resolve Them
While PeoplePerHour’s system is designed to ensure smooth transactions, freelancers may encounter some common issues. Here’s how to handle them.
1. Client Not Responding to the Invoice
- If the client does not approve or reject the invoice within seven days, it will be automatically approved.
- If payment is delayed beyond this period, contact PeoplePerHour support.
2. Client Disputes the Invoice
- If a client disputes the invoice, PeoplePerHour will hold the payment while investigating.
- Freelancers should provide:
- Proof of completed work (files, messages, agreements).
- Screenshots of client approvals.
- Any additional evidence that supports their claim.
- If the work is delivered as agreed, PeoplePerHour will side with the freelancer.
3. Invoice Rejected by Client
- Clients may reject an invoice if they are not satisfied with the work.
- In such cases, communicate with the client to understand the issue and make necessary revisions.
- If the rejection is unjustified, freelancers can escalate the matter to PeoplePerHour’s dispute resolution team.
4. Payment Delays
- Once an invoice is approved, the payment is processed within 3-5 business days.
- If payment delays occur, freelancers should:
- Check their bank or PayPal details for errors.
- Contact PeoplePerHour support if the payment does not arrive within the expected timeframe.
Alternatives to Raising an Invoice on PeoplePerHour
In addition to the standard invoicing system, PeoplePerHour offers alternative payment methods for flexibility.
1. Using the Pre-Funded Escrow Payment
- Some clients prefer paying upfront into Escrow.
- Once the work is completed, freelancers can request the release of Escrow funds instead of raising a separate invoice.
2. Hourlies for Pre-Defined Services
- Freelancers offering fixed-price services can use Hourlies (pre-set offers) that clients purchase upfront.
- This eliminates the need for traditional invoicing.
3. Custom Offers with Pre-Payment
- If the project is well-defined, freelancers can send a Custom Offer with pre-agreed pricing.
- Once the offer is accepted, the funds are secured in Escrow, and freelancers get paid upon completion.
How to Withdraw Payments After Invoice Approval
Once an invoice is approved, freelancers can withdraw their earnings using various methods:
1. PayPal
- One of the fastest withdrawal methods.
- Funds are usually transferred within 24 hours.
2. Bank Transfer
- Suitable for larger withdrawals.
- Processing time depends on the bank and country regulations.
3. Payoneer
- Useful for international freelancers.
- Offers faster and lower-cost transfers than traditional bank methods.
Freelancers should ensure that their payment details are correctly set up to avoid delays.
Raising an invoice on PeoplePerHour is a straightforward process that ensures freelancers receive payments for their work efficiently. By following best practices, maintaining clear communication, and using the platform’s built-in Escrow system, freelancers can minimize disputes and get paid on time.
For those new to the platform, understanding the invoicing process is crucial to building a successful freelance career on PeoplePerHour.