If you have lost your MTN SIM card, your phone was stolen, or your SIM has been damaged, you may need to perform a SIM swap. This process allows you to keep your existing number while replacing your old SIM with a new one.
In this guide, we will explain everything you need to know about MTN SIM swap, including the MTN SIM swap dial number, step-by-step instructions, requirements, and troubleshooting tips.
What Is an MTN SIM Swap?
An MTN SIM swap is a service that allows you to transfer your mobile number and account details from an old SIM card to a new one. This process is useful in cases where your SIM card is lost, stolen, damaged, or blocked.
With a successful SIM swap, you won’t lose your phone number, airtime, data, or subscriptions.
MTN SIM Swap Dial Number
To initiate an MTN SIM swap, you need to dial the MTN customer service number or use the MTN USSD code.
The MTN SIM swap dial number varies by country. Below are some common numbers:
- South Africa: Dial 135 from an MTN number or 083 135 from another network.
- Nigeria: Dial 180 from an MTN number or +234 803 100 0180 from another network.
- Ghana: Dial 100 from an MTN number or +233 244 300 000 from another network.
- Uganda: Dial 100 or 122 for customer support.
These numbers will connect you to MTN customer service, where you can request assistance for a SIM swap.
How to Perform an MTN SIM Swap – Step-by-Step Guide
Follow these steps to complete a SIM swap on MTN:
Step 1: Purchase a New MTN SIM Card
- Visit an MTN store or an authorized retailer and buy a new MTN SIM card.
- Make sure you choose the correct SIM size (Standard, Micro, or Nano) for your phone.
Step 2: Prepare Your Identification Documents
- Depending on your country, you may need to provide proof of identity before performing a SIM swap.
- Common documents required include:
- National ID card
- Passport
- Driver’s license
- Proof of residence (for some regions)
Step 3: Dial the MTN SIM Swap Number
- Using another phone, dial the MTN customer care number (e.g., 135, 180, or 100, depending on your country).
- Follow the voice prompts and select the option for SIM swap.
Step 4: Verify Your Identity
- MTN may ask you security questions to verify your identity. You may need to provide:
- Your full name and date of birth.
- Your last five dialed numbers.
- Your last recharge amount.
- Details of your last MTN transaction.
Step 5: Insert the New SIM Card
- Once your request is approved, insert your new MTN SIM card into your phone.
- Restart your phone and wait for activation.
Step 6: Activate Your SIM
- Your new SIM card should be active within 24 hours.
- You may receive an SMS confirmation once the SIM swap is complete.
How Long Does an MTN SIM Swap Take?
The MTN SIM swap process typically takes a few minutes to 24 hours. In some cases, it might take longer due to network issues or security verification delays.
MTN SIM Swap Requirements
To complete a SIM swap on MTN, you will need:
✔ A new MTN SIM card.
✔ A valid ID document (passport, national ID, or driver’s license).
✔ Answers to security questions about your account.
✔ The old SIM card number (if available).
Reasons You Might Need an MTN SIM Swap
- Lost or stolen phone – If your phone is missing, a SIM swap helps you regain control of your number.
- Damaged SIM card – A new SIM card ensures your phone functions properly.
- Blocked SIM – If your SIM card is blocked due to entering the wrong PIN or PUK code too many times, a SIM swap is necessary.
- Upgrading to a new SIM size – If your phone requires a different SIM card size (e.g., Nano SIM instead of Micro SIM), a SIM swap is needed.
MTN SIM Swap USSD Code
In some countries, MTN offers a USSD code to initiate a SIM swap without calling customer care.
Try dialing *123# or *135#, then follow the on-screen instructions. If this option is unavailable, you will need to call customer service or visit an MTN store.
Troubleshooting: Why Is My MTN SIM Swap Not Working?
If your MTN SIM swap is unsuccessful, here are some common reasons and solutions:
1. Incomplete Verification
- Ensure you provide the correct answers to the security questions.
- If you forget important details, visit an MTN store with your ID for assistance.
2. SIM Not Activated
- Restart your phone and wait for activation. If it still doesn’t work, contact MTN customer care.
3. Network Issues
- If you are in an area with poor network coverage, the SIM swap request may not process correctly.
- Try again later or move to a location with better signal strength.
4. Incorrect SIM Card
- Make sure you purchased a valid MTN SIM card from an authorized dealer.
- If your SIM is defective, return it to the store for a replacement.
Can I Do an MTN SIM Swap Online?
In some countries, MTN allows customers to request a SIM swap online through their official website or mobile app.
- South Africa: Use the MTN app or the MTN website to request a SIM swap.
- Nigeria & Ghana: Online SIM swaps may be limited. You may still need to call customer care or visit an MTN store.
MTN SIM Swap Fees – Is It Free?
The MTN SIM swap service is usually free, but you may need to pay for a new SIM card. Prices vary by country.
Frequently Asked Questions (FAQs)
1. How Can I Do a SIM Swap on MTN Without Calling Customer Care?
Some countries allow self-service SIM swaps via USSD codes. Dial *135# or *123# and follow the prompts.
2. How Do I Know My SIM Swap Is Complete?
You will receive an SMS notification confirming that your SIM swap was successful.
3. Can Someone Else Do a SIM Swap on My Number?
No, only the account owner can perform a SIM swap. You must provide identity verification to prevent fraud.
4. Will I Lose My Airtime and Data After a SIM Swap?
No, all your airtime, data, and subscriptions will be transferred to the new SIM.
5. What Should I Do If My SIM Swap Fails?
- Wait for 24 hours and restart your phone.
- Contact MTN customer support if the issue persists.
The MTN SIM swap dial number allows you to easily replace your SIM card without losing your number. Whether your SIM is lost, stolen, or damaged, a SIM swap ensures you stay connected.
By following the steps in this guide, you can successfully complete your MTN SIM swap with minimal hassle. If you experience any issues, don’t hesitate to contact MTN customer support for assistance.