Number For British Gas Telephone Number

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For British Gas customers seeking assistance, it’s essential to know the correct contact numbers and support channels. This guide provides detailed information on how to reach British Gas for various services and emergencies.

General Customer Service

For inquiries related to your energy account, billing, or general support:

  • Phone: 0333 202 9802
  • Availability: Monday to Friday, 8am to 6pm; Saturday, 9am to 2pm

This line connects you to customer service representatives who can assist with account management, billing questions, and other general inquiries.

Emergency Contacts

In case of emergencies, it’s crucial to contact the appropriate services promptly:

Gas Emergencies

  • Phone: 0800 111 999
  • Availability: 24 hours a day, 7 days a week

If you smell gas or suspect a gas leak, immediately call the Gas Emergency Services.

Meter Emergencies

  • Phone: 0330 808 3880
  • Availability: 24 hours a day, 7 days a week

For issues related to your gas meter, such as faults or emergencies, contact this number.

Home Services and Boiler Breakdowns

For assistance with home services, including boiler breakdowns:

  • Phone: 0333 200 8899
  • Availability: 24 hours a day, 7 days a week

This line is dedicated to customers experiencing issues with their boilers or other home services.

Priority Services Register

British Gas offers a Priority Services Register for customers who may need additional support due to age, health, or disability. To register or inquire:

  • For Credit Customers:

    • Phone: 0800 072 8625
    • Availability: Monday to Friday, 8am to 8pm; Saturday, 9am to 2pm

  • For Pay As You Go Customers:

    • Phone: 0800 294 8604
    • Availability: Monday to Friday, 8am to 8pm; Saturday, 9am to 2pm

The Priority Services Register provides tailored support, including accessible billing formats and advanced notice of service interruptions.

Alternative Contact Methods

If you prefer not to call, British Gas offers other ways to get in touch:

Email Support

For non-urgent inquiries, you can email customer support.

Web Chat

For quick questions or support, British Gas provides a web chat service:

  • Availability: Monday to Friday, 8am to 8pm; Saturday, 9am to 5pm

Access the web chat through the British Gas Help & Support page.

Sign Language Services

British Gas offers a Video Relay service for British Sign Language (BSL) users:

  • Availability: Monday to Friday, 9am to 5pm

Connect to a SignVideo interpreter through the Priority Services Register page.

Tips for Contacting British Gas

To ensure a smooth experience when contacting British Gas:

  • Have Your Account Details Ready: This includes your account number and any relevant information about your inquiry or issue.

  • Choose the Right Time to Call: Avoid peak hours to reduce wait times. According to customer service performance data, the average call center wait time is approximately 1 minute and 22 seconds.

  • Utilize Alternative Contact Methods: For non-urgent matters, consider using email or web chat services.

British Gas provides multiple channels for customer support, ensuring assistance is available for various needs and emergencies. Whether through phone, email, or web chat, customers can choose the most convenient method to resolve their inquiries or issues.